Curriculum
Vitae
James Olomola Olomola@hotmail.com
07939 514 687
Current Status:
Employed with 4 weeks notice period
(negotiable)
Seeking: IT position with career advancement
opportunities
Location: Anywhere (happy to re-locate and travel)
Citizenship: British with Full clean Drivers Licence
PROFILE
A
highly successful IT Server, Desktop and Network Engineer Support career. Finds problem solving enjoyable and is able
to provide practical solutions with business acumen. Quick to learn new systems
and fits well into a team to contribute positively to achieve goals. Enjoys client-facing role. Offers many qualities including the
following:
* Proven
technical knowledge: Possess the required technical knowledge required to
complete a task successfully and on time and according to established SLA.
* Enthusiasm: Remains positively motivated particularly in
difficult and potentially stressful situations.
* Empathy:
Understands how client feels and gives appropriate priority to issues and
queries in timely, professional and in clear and concise manner.
* Communication:
Although speaks with foreign accent; has proven verbal, written and dependable
communicating skills adequate for inter-relationships at all levels and with
people from all walks of life.
* Work
under pressure: Proven to stay positive and able to handle stress.
Last 8
years has seen me working in job roles, which combines 1st and 3rd
line Support while balancing IT Administration with 3rd party and
client facing customer services responsibilities. I work within an eight-member team wherein
each individual assumes the role of an IT Engineer and deputise as the Head of
the IT Department. As a whole, the IT Dept is responsible for providing IT
support to 1,317 Support, Operational and non-Operational staff, and 17,000+
clients all over the UK. One moment I might be providing phone support to an
end-user, and in another moment, I might be resolving a printer issue in a
client-facing situation. I arrange and attend 3rd party prospecting,
or support resolution interview. A default day at work is like a Disneyland
adventure in itself and, no one day is like any other.
v Current Position
Date
and period of employment: 2005 to
Current
Job
Title: IT Officer
Organisation
and address: Carr-Gomm, Duke House, 6 – 12 Tabard St, London
|
Responsibility |
Server and Desktop Front-Line IT Support
Tasks |
|
1st and 3rd Line
IT Support. |
§ Planning,
co-ordinating and managing Active Directory, User profiles and accounts,
Network file shares, rights and permission management. § Data
backup implementation, configuration, schedules and restoration within
objectives set by the IT manager. § Liaisons
with ISP to resolve § Complete
Citrix fat and thin client infrastructure running on 42 Microsoft Server 2003
Terminal Services Servers § Planning,
installing and maintaining Microsoft Server 2003 infrastructures; § LAN
/ WAN Network connections using Network tools such as Solarwinds § Perform
remote support using Team Viewer, VNC, PC DUO and RDP. § Client
facing and phone call IT Support resolution. |
|
|
Hardware Skills (8 years+)
Software Skills (8 years+) ·
Windows
Operating System Expertise: o
NT4
o
Windows
98, Windows XP, Windows VISTA, Windows 7 o
Windows
2003 Server x32 / x64 ·
Microsoft
Office Systems: o
Microsoft
Office XP, Microsoft Office 2003, Microsoft Office 2007 ·
Microsoft
Applications: o
Microsoft
Exchange Server 2003, Microsoft Exchange Server 2007 o
Microsoft
ISA Server 2004, Microsoft ISA Server 2006 Standard o
Microsoft
Windows Server Update Services o
Microsoft
Active Directory o
Microsoft
Windows Server 2008 ·
Other
Software Applications (8 years+) o
Citrix
Metaframe Presentation Server 4.0 o
Citrix
Metaframe Presentation Server 4.5 o
Symantec
VERITAS Backup Exec 10, 11D, 12.5 o
ATTX
5 Backup Disaster Recovery Solution v4 o
Richmond
Support Desk o
VQSM
Call logging software o
McAfee
ePO Orchestrator 3.0, 4.0, 4.5 o
McAfee
Anti Virus and Antispyware Enterprise 8.70 and 8.50 o
Genero
Desktop Client o
Remote
Network Software: §
VNC §
PcDuo §
Team
Viewer § Web Admin: WebEx |
|
|
v Previous Position
Date
and period of employment: 2004 to 2005
Job
Title: IT Officer
Organisation
and address: Croydon College, Croydon
|
1st and 3rd Line
IT Support. |
Server and Desktop Front-Line IT Support
Tasks |
|
Responsible
for the day to day running of IT Department IT Support services which
included: §
Responsible
for troubleshooting issues relating to Windows 95/98/NT/2000/2003 for all
levels of academic staff and non-tertiary staffs. §
Managed and maintained 3rd party
supplier relationships to ensure availability of Network connections and
support for the WAN network environment all over the college. §
Administered
and troubleshoot technical problems with Servers, PC s (including Macs,
eMacs, iMacs and Servers), Laptops, printers, scanners, modems and any other
technical equipment. §
Managed
three different IT Dept locations in the college by remote networking § Managed and
supported IT infrastructure for staff and student networks on both OS X and
Windows 2003 platforms. §
Project
work included rolling out replacement computers, rebuilding entire computer
suites, upgrading and increasing performance of resources. § Ensured that the provision
of support services meets client Service Level Agreements. § Ensured
the smooth implementation of all network vis-à-vis business and process
changes. § Liaised
across infrastructure departments and the wider IT area. § Ensured
that all Network environments are accessible and available to all college
staff and students. § Responsible
for LAN Configuration and troubleshooting. §
Responsible
for planning, installing and maintaining Local and networked Brother and HP
printers within Mac OS and Windows 2003 environments. §
Responsible
for ensuring and installing VPN for roaming and mobile laptop users. §
Responsible
for migrating and upgrading entire IT Infrastructure and resources. §
Rollout
of new Computers under the Janet Education system. §
Repair of major PC and laptop brands (Compaq,
IBM, HP and Dell). Repair of Macs. Also telephonic support to staff, teachers
and engineers. Building, repair and upgrades to laptops and servers. |
|
v Previous Position
Date
and period of employment: 2003 to 2004
Job
Title: Register and Attendance Officer
Organisation
and address: Croydon College, Croydon
v Previous Position
Date
and period of employment: 2002 to 2003
Job
Title: IT Engineer
Organisation
and address: McBains Cooper Consultancy, Oxford Circus, London
v Previous Position
Date
and period of employment: 2000 to 2001
Job
Title: IT Officer
Organisation
and address: English Churches Housing Group, Hendon, London
v Previous Position
Date
and period of employment: 1999 to 2002
Job
Title: Night Shift Duty Manager (Act
UP)
Organisation
and address: easyEverything PLC
Personal Information:
|
Address |
52
Oldwyk, Vange, Basildon, Essex, |
|
Postcode |
SS16
4NY |
|
Phone |
01268
462 100 |
|
Mobile |
07939
514 587 |
|
Email |
Educational and
Technical Qualifications
|
University
of Westminster |
1998
- 2002 |
BSc
(HONS) Business Information Technology (BIT) |
|
Ondo
State University, Nigeria |
1984-1988 |
BSc
(Hons) Sociology and Anthropology |
|
Moremi
High School, Nigeria |
1984 |
High
School Certificate 6 ‘O’ Levels |
Other Training
|
Interquad
Training |
2009 |
Configuring and Troubleshooting a Windows Server
2008 Network Infrastructure |
|
Interquad
Training |
2008 |
ITIL
Version 3 |
|
Happy
Computers |
2007 |
Excel 2002/2003
Advanced |
|
Interquad
Training |
2007 |
Planning,
Implementation & Maintenance of a Microsoft Windows Server 2003 Networks
and Active Directory Infrastructure |
|
Interquad
Training |
2006 |
Planning,
Implementation & Maintenance of a Microsoft Windows Server 2003 Active
Directory Infrastructure |
|
Interquad
Training |
2006 |
Citrix
Metaframe Presentation Server 4.0 Administration |
|
XplorIT
LTD, London |
2005 |
MAC
OS X Troubleshooting course |
|
CISCO
Networking Academy |
2004 |
Diploma:
CISCO Networking |
|
English
Churches Housing Group |
2000 |
Project
Management and Networking |
Available on request: Further Work experience details, References, Personal Profile and Functional CV